Hello,
you may want to have a look at our QueueMetrics package. It is an
industry-level call center reporting and monitoring package, with
provisions to integrate a CRM solution, monitor inbound and outbound
traffic, listen to recorded calls, provide live call barge-in and live
agent screen monitoring via VNC, drive multiple wallboards. Most
important, we believe we have a three-digit number of call-centers
worldwide that have been running our solution and are satisfied with it,
starting from 5 to 250+ live agents. The system can also be partitioned in
order to have a number of independednt CCs running on the same Asterisk
instances.
You can get more information at http://queuemetrics.loway.it/ , have a
look at the live demo and the 90+ page user manual.
Best regards
l.
----- Original Message -----
From: Farzal Dojki
To: 'Commercial and Business-Oriented Asterisk Discussion'
Sent: Monday, November 06, 2006 3:57 PM
Subject: [asterisk-biz] call centre software on asterisk
Hi,
One of our clients is looking for call centre software, and we can pay
up to $200 - $300 per agent license depending on feature set and support
terms. We do not have 'much' expertise in this area - what we do have is
basic experience in installation and configuration of core asterisk and
freepbx on FC4/FC5.
We ourselves are telecom product reseller in Pakistan (See
www.ubm.com.pk), so there is a possibility of future deals.
The product will be mostly used for customer service - such as
insurance companies, security companies, banks, etc. So a very good
inbound/outbound call management (MINUS the predictive dialer), basic
CRM, medium level reporting, very good ACD, medium level IVR are some of
the things that you should be able to configure. IVR and CRM 'design'
can be charged on a per hour basis. Mostly analog lines will be
terminating on channel side, and analog/voip will be used on agent side.
Thanks,
----------------------------------------------------------
Farzal Ali Dojki
PK: 92-21-2635021-24 | US: 1-512-STAY-UBM
Telecom :: Call Centre :: Security :: Computing
http://www.ubm.com.pk [EMAIL PROTECTED]
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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