Hi Craig, ----- Craig Lawrence <[EMAIL PROTECTED]> wrote: > We purchased a copy of Switchvox almost 2 years ago with the intention of > being a reseller however we found that there wasn't really any support for > a channel, as such. As a result the software has never been used.
I'm not sure who you were talking to, but it sounds like there's been some sort of confusion here. I will admit that at the time that you purchased your copy of Switchvox a couple of years ago there was not much in the way of support _specific_ to resellers. In those years we've added many resellers, most of those are pleased with the freedom our program allows. Many of the ones we have in Australia are particularly pleased with their ability to purchase just the software. More on that later. > We recently went back to see if things had changed. We explained that we > would had been waiting for Switchvox to get organized and support > resellers. So when we asked for an upgrade to the most recent version we > were surprised to be told we'd need to pay full price to upgrade. So we've > concluded that nothing's really changed. As far as upgrades to the system you currently have, I'm not sure if you're talking about an upgrade to the SMB product, or an upgrade to the latest version. To get upgrades to Switchvox (except for security updates) we require that users have a current support contract. You didn't purchase a support contract originally, and I don't believe you have one currently. We do let people purchase a support contract after the fact to be able to download updates. Perhaps that's the fee you're referring to? We never make people re-purchase the entire system. As a matter of fact, we allowed all our customers from the original version of Switchvox to upgrade to the higher end product for free. Because of when you first purchased Switchvox, you would also be entitled to this upgrade. We allowed users who had purchased the lower end product to continue purchasing support at the lower cost as well. That being said, our reseller program is actually quite beneficial to resellers. We truly are enabling people to resell our product, you do not become an "agent" of Switchvox. Our Program allows resellers to purchase just the software and support from us, and install it on certified hardware that they can source from their current channel. We don't require that they purchase phones, hardware, or other products from us. We don't require that resellers "sign over" their customers to us. The reseller retains the relationship they've always had with their customer. In fact, we want and expect that our resellers provide services above and beyond those provided in our support contract, and offer those services to their users. If for some reason a reseller is having some problem they themselves can't solve, we're there to step in and help them out. Let me know if there's any way we can help you. Thanks, --Josh --------------------- Joshua Stephens CEO Four Loop Technologies www.switchvox.com 858-457-8299 x101 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
