Our product QueueMetrics - http://queuemetrics.com - can be used to run in
a "wallboard" mode where you can use a large display or a video beamer to
let agents see how the CC is running in real-time. If you log on to the
demo system and click on "wallboard" you can see it running and see if
this would fit your needs.
QueueMetrics is a full call center monitoring package as is currently
deployed in hundreds off CCs worldide. Please contact me off-list for
references and additional information.
As an alternative, we have a customer who used QueueMetrics' XML-RPC
interface to query it for queue information and drive a simple serial LCD
display with it - it should be pretty easy to develop.
Hope this helps
l.
On Mon, 16 Apr 2007 12:31:47 +0200, Craig Lawrence <[EMAIL PROTECTED]>
wrote:
Is anyone aware of an existing program that could be used to display key
call centre stats produced from an Asterisk system and delivered onto a
30"
LCD Monitor?
The type of product would produce output similar to the Symons gear (see
http://www.targetvision.com/solutions/contactcenters.shtml) and would
need
to be built on top of a database / stats program.
Thanks
Craig
--
Loway Research - Home of QueueMetrics
http://queuemetrics.com
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