Hi All,
I have a good size project available for an Asterisk System Integrator that can meet the following requirements; * Must have experience deploying Asterisk ACD with remote agents. * Must have experience deploying Asterisk power/predictive outbound dialing capability (preferable experience in delivering these calls with remote agents though not essential). * Must have experience integrating reporting into existing management and crm platforms * The client is looking for a hosted solution so access to USA ITSP to handle termination of inbound 800 traffic and outbound sales calls required. * Previous experience with Mexuar Corraleta (www.Mexuar.com <http://www.mexuar.com/> ) not required but will be part of this project so go read up at http://www.voip-info.org/wiki/view/Mexuar Not required but will be taken into consideration is local presence in Missouri as this is where the clients head office is located but more weighting will be given to experience and price than locality. The background of the project is this; * A large USA based financial services company is looking to deploy Asterisk to supplement their existing Lucent and Nortel call centers. * Currently their agents are located within HQ offices and they are looking to move to a more remote agent configuration (eg subcontractors working from branch office or home office). * They have existing telephony and management platforms that must be integrated into this solution but the strategy is to move to a more efficient solution using Asterisk over time. Inbound Call Configuration; * Calls will be made via 1800 numbers countrywide initiated by various forms of advertising. * Calls will be routed to hosted Asterisk servers you are required to install and host. * CLI is to be captured (or if not captured sub-routine of IVR asking for zip code) * CLI (or zip code) is to be compared against a list of agents logged into the platform and available for calls. * Call delivered to agent and call information integrated into agents crm platform for later reporting. Agent login and availability; Agents will be logging in from branch office or home and using the Mexuar Corraleta java soft phone to receive calls. So you'll be required to provide the following solution. * Provide a hosted website solution that provides a front end login page for agents to register they are available for calls. * Integration into existing agent password/username database. (will required access to physical address information as per below) * Agent portal may also have some type of message or information requirement eg. area sales manager passing along information about new terms etc TBD * Corraleta will log into ACD and register agents available for calls (will probably need to provide some form of management reporting such as number of hours spent logged in/any missed calls etc). * Corraleta is a html based java softphone with full 'look and feel' api configuration - so some type of branding will definitely be required but may also require some type of same page existing crm integration eg. the softphone display may be on the left hand side of the screen but data entry on the right side etc. The delivery of calls and capture of information on this web page is a large portion of the project so experience in this space will be required. Innovative solutions using for presentation of information from existing sources into this 'web portal' is of high importance as this is seen as a portal to move the client forward into a competitive position in the finance industry. eg ajax and adhearsion experience here to present different source information valued. ACD Call delivery selection; The client wants to deliver calls on a geographical basis to the nearest available agent who is logged in and available for calls. This is seen as a motivating factor in agents being available for longer (any calls delivered but not answered is important to report against). So if I'm logged on to receive calls here in Manhattan and a CLI is presented in the 212 area code I would receive the calls instead of an agent located in New Jersey. * Call delivery will need to take CLI (or ZIP code) information of the prospect and compare this against the database of available agents. * Nearest available agent will be calculated and call delivered to their Corraleta softphone * Non answered calls need to be monitored and actioned against (reports to manager and dropping agent out of acd for future calls etc) * Delivery to next available agent etc if failover etc. * Real time monitoring presented to Area supervisor eg web display showing agents in their area logged on/currently engaged in calls (maybe even mapped display of agents not logged in but last known address etc). This project will most likely be delivered in various stages so experience in implementing staged functionality and well documented solutions MUST be provided for handover to in house techs. Ongoing development and support will be expected as part of your proposal. There is already a Stage 2 requirement for outbound calls in the works; * Area supervisor loads a list of potential prospects into an outbound call management platform. * Nearest available agent is allocated call. * Call placed to prospect. * Appropriate CRM information provided to agent * Reporting on outcomes and interface for agent to report on not available/answering machine/suggested time for followup etc * Outbound call re-allocated to list for future selection. If you feel you have the experience to implement this solution please get in touch with me in via email with particulars. Please understand apart from being a vendor of the Mexuar Corraleta SDK we wont be involved in this project. You will be the lead contractor and dealing directly with the customer, we are just acting as an advisor and vendor in the initial stages. Also for this project we are going to make available 30 day trial licenses of the Mexuar Corraleta SDK, so if you are interested in this project email me with your company name, address, phone number and the IP address of your test asterisk server so I can cut you a test version of the SDK license so you can build proof of concepts for presentation to the client to demonstrate your capabilities when tendering your solution. If you feel I haven't covered something and have a question email me or call me here in New York 8am-8pm est on +1-212-203-4357 (or even better try out Corraleta by clicking the 'call us' button below). Regards, Dean Collins [EMAIL PROTECTED] +1-212-203-4357 Ph <http://click.mexuar.com/webuser/click/7/userurl/Cognation> <http://click.mexuar.com/webuser/nojs/7/userurl/Cognation> -------------------------------------------------------------------- www.Mexuar.com <http://www.mexuar.com/> Want to voice enable your website? Use Corraleta to reach your customers in 10 seconds or less.
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