Andrew, you asked for t.38 we told we would try, as several of our upstream carriers claimed to support it, and it didn't work. Done. This has already been hashed out here and you were rightly put in your place by a neutral third party:
http://lists.digium.com/pipermail/asterisk-biz/2007-December/024571.html Then, you asked for us to port numbers away from a company, Deltacom I think. And that you had a dispute with them. Deltacom rejected the port and we needed additional information. We called you and emailed you and emailed and called you and then called and emailed you some more. You chose NOT to provide the requested information and after they disconnected the numbers (for non-payment) you made a positive decision to NOT have Teliax continue to pursue the port (something we have done successfully in the past since, by FCC rule, they cannot prevent a port due to a billing conflict). Lastly, we already issued credit to your Amex card! The same flippin' day you asked for it (Jan 7). It takes 7 days to post (not our rule, Amex's). I find it incredibly arrogant you take no responsibility for having your numbers disconnected. I find it incredibly negative and distasteful that you choose to drag your dirty laundry out into this forum (at least Mike's complaint was warranted, our merchant ISO sucks at parsing Canadian postal codes). We genuinely wanted to work with and help you. That's why I answered your solicitation. It didn't work, I'm sorry, and may the next service provider you try to work with be warned... With regards, David Aldworth Teliax Inc. http://www.teliax.com/ 888-270-3688 Great Rates. Outstanding Service -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Joakimsen Sent: Saturday, January 12, 2008 3:55 PM To: Commercial and Business-Oriented Asterisk Discussion Subject: Re: [asterisk-biz] teliax out? I signed up with them a few moths ago and they were not able to deliver a single thing they promised. They sat on an LNP request for months and even started us charging us for the numbers before they could be ported. Well months and months passed and the old telco disconnected the numbers and we lost them due to Teliax's incompetence. Then I asked them to just issue a refund for the service they never provided and they still couldn't get that right. I had to call my bank and waste even more of my time filing a dispute against them over some silly amount $15 I think it was. On Jan 11, 2008 2:58 PM, Mike <[EMAIL PROTECTED]> wrote: > Yes, Teliax has been doing a great job to push its customers away > lately. Especially its Canadian customers (credit card transactions > being broken and extremely slow response to PayPal payments), and by > "lately" I mean in the last year or so. I've also had to call them twice > this week alone for issues related to their end that caused an outage of > some form or another. I wasn't very happy to get the "send us an email > about the issue, we'll try to fix it in the next couple days" response > to one of the outages. > > I recently purchased several hundred DIDs which I would have preferred > to do through them, but I haven't been giving them any more of my > business just for the above reasons, and if this new "upgrade" that they > keep telling me about doesn't happen soon and greatly improve things > (everything from billing to stability) I will definitely be taking my > current business with them elsewhere. > > Its unfortunate, because for the first several years that I was with > them they were great, and I recommended them to everyone I could. But > things have just been going downhill since then, it seems from about the > time when David stopped answering the phones himself. > > > On Fri, 2008-01-11 at 12:21 -0700, Andres Paglayan wrote: > > > On Jan 11, 2008, at 11:41 AM, Andrew Joakimsen wrote: > > > > > What did you expect? > > > > I have been using Teliax for a long time without problems, > > It happened to be a short outage of about 10 minutes, > > (and I got a little anxious for about 10 minutes) > > > > My suggestion to their admins would be to try a sys migration > > on a lesser time frame, such as 2 to 3 am > > > > > > > > > > On Jan 10, 2008 2:08 PM, Andres Paglayan <[EMAIL PROTECTED]> wrote: > > >> Hi > > >> > > >> Looks like all (or most) of DIDs through Teliax are down, > > >> > > >> > > >> > > >> _______________________________________________ > > >> --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > >> > > >> asterisk-biz mailing list > > >> To UNSUBSCRIBE or update options visit: > > >> http://lists.digium.com/mailman/listinfo/asterisk-biz > > >> > > > > > > _______________________________________________ > > > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > > > > > asterisk-biz mailing list > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > > > > > _______________________________________________ > > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > > > asterisk-biz mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-biz > -- > Mike <[EMAIL PROTECTED]> > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
