This is an open letter to terravon.com. If anyone has any reason to believe that any part of this letter is untrue, please, come forward and show us any evidence you may have to disprove what I've said here.
I have been a Terravon customer since 2006 and have in the past been quite vocal about my satisfaction with the service I've received from them: http://www.linuxjournal.com/article/9111#comment-169777 Now, unfortunately, their service has become non-existent and even potentially fraudulent. I have tried many times to contact them in order to give them the chance to remedy the problems I've had with their service. These attempts are evidenced by many attempts to contact them via email and telephone. Almost all of my attempts to contact them have gone unanswered. Those few times that they've contacted me have been via telephone messages that were so badly broken up that they were unintelligible or by email messages that were so incomprehensible as to be equally unusable. At this point, their automatic ticketing system doesn't even seem to be issuing new ticket numbers for incoming support requests. In a nutshell, here are my complaints: 1.Some of my number port requests have gone completely unanswered. I've lost customers because Terravon was unable to port their numbers, and further, they were unable to even reply to my requests. 2.My toll-free number, 18002546105, that I provisioned from Terravon, has never worked. Not once. Never. 3.None of the support request that I've submitted in the past year have been answered except, only sometimes, by an automated reply-bot. 4.In an effort to get away from iax2 trunking, I've used their web portal to configure a sip trunk. I've never been able to get their sip trunk to work, even though similar configurations work with other providers. 5.Terravon has been billing me for DID's that they no longer route. For example, I have DID's that have been ported to other providers since 2/07 that they are STILL billing me for! By now, this has come to several $100 dollars. This situation has been going on now for some time and that is obviously my fault for allowing this to continue. But the core complaints are solely their responsibility. None of my attempts at contacting them has been answered. At this point, in my experience, their service is completely useless. I also don't expect to get any of the money back that they have over-charged me. So, let this letter stand as a warning to stay away from this company at all costs. If, however, they choose to resolve the problems that I've outlined above, I'll be happy to post a status update to any and all forums that I've posted this letter to. -- Mike Diehl _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
