Hi All
Tikal Networks is proud to announces that a new Crystal Call Center Ver 4.3. To find more about the Crystal Call Center and demo experience please visit. http://www.tikalnetworks.com/voip/index.php?cid=49 * It is so simple that any one can use it. * It has all the most used features that a call center need: o Incoming & Outgoing calls. o ACD, Agent can Logon to multiple queues. o VIP callers can bypass the queue o Upload and set, Music on hold or Commercial messages. o Build in call recording system - consecutive recording or by demand. o Retrieve your recording by: date; hour; agent ID; Caller ID. o Real time display of queues and active agents. o Full details reports - queues and agents activity; daily, weekly, monthly. Reports can by export to Excel or CSV format. o Full call record - Date and time queue name, Call source, Call termination status, Hold time until answered, Call duration. o Call recording is part of the CDR. o Find out your agents efficiency. o Agent toolbar - enable login/logout, display the number of calls waiting in queue. o CTI integrated in any CRM system. o Unlimited scalability o Centralized control o No geographic limitations o Chanspy o Multi Language www.tikalnetworks.com Alexander Argov CEO Mobile +972 (52) 3682486 Tel +972 (3) 9279100 Fax +972 (3) 9279121 POB 13317 Tel Aviv 61132 email: [email protected] <http://1186390.sigclick.mailinfo.com/sigclick/0509090E/010B044E/050D050F/4E 0024818224.jpg>
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