I do a fair amount of porting and don't consider vocalocity to be
particularly bad to deal with. It may be a dumb question but are you
sure that the LOA and CSR match the address of record (AOR) that
vocalocity has? How much is this customer worth to you? It would take me
many months to get back the cost of NASC-ing a number on a customer
doing 2000 minutes/month.
More helpfully I would look for a provider that is also their own
Resporg (not just contracted from ATL) they would probably be the most
likely to be able to help you.
Good luck
Robin
[email protected] wrote:
I have a customer who wants to port their 866 number out of vocalocity. We
have tried porting before but they are not being cooperative.
The invoices from vocalocity do not show the toll free number, and on
other porting attempts they just respond by saying it is the "wrong name".
We've been told that we need a provider that can do a forced port.
Monthly volume is about 2000 minutes. The number would be connected with
SIP to the Asterisk PBX.
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Robin D. Rodriguez
Systems Engineer
Ifbyphone, Inc.
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