Tom Moore wrote: > Actually your probably right. > This dialing is done manually by a few people. > It isn't a computer doing the dialing and then waiting for the live agents > to answer the answered calls.
What matters to carriers and ITSPs is not how the dialing is initiated, but: 1) CPS - the pace of dialing, measured in calls setup requests per second. Higher CPS creates more load on the system. The elephantine claims of marketing aside, there's very little equipment out there - including big-iron, large-scale commercial equipment - that won't start to experience problems after a few dozen CPS at most. Concurrency is a huge issue. Spikes in call load that overwhelm the service delivery apparatus at inopportune moments are also undesirable. 2) ASR - The percentage of calls that are to bad/disconnected/stale numbers and/or the percentage of calls that go unanswered. Most carriers and ITSPs only start billing once the call is actually picked up at the far end. That means that if, say, 60% of the calls sent through the system never get picked up, that's an awful lot of processing, trunk channels, timeslots, bandwidth, etc, etc. tied up on the system relative to the amount of billable minutes extracted. ... ITSPs and carriers look very unfavourably upon outbound dialer traffic of high CPS and low ASR. If you tell them that's the kind of traffic you'll be sending, they will be happy to give you their higher rates, or bill you from start of call initiation. If you don't tell them, they'll be happy to deactivate your service once they notice it. Can't really blame them; nobody wants this kind of low-margin, high-utilisation traffic on their system. It brings other externalities as well, like potential legal issues that require the service provider to get involved, etc. If I were a service provider, I certainly would avoid it like the plague. Anyway, the point is that if you can get a sufficiently large amount of people to produce these effects by manual dialing, that won't change the service provider's view of the traffic nor the latter's essential characteristics. The automated dialing aspect is not the trigger. You can have a well-behaved automatic dialer, or a hostile manual-dial call center. -- Alex -- Alex Balashov - Principal Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
