Nitzan, Thanks so much. Yes, this helps. I am getting 70% ASR and no wonder, thats bugging.
Ritesh On Sun, Nov 1, 2009 at 4:43 PM, Nitzan Kon <[email protected]> wrote: > ASR: Average Successful rate - in essence what percentage of > calls are going to be answered. > ACD: Average Call Duration - the average duration of all calls. > > From a business perspective - the higher the ASR the better > because this means more calls actually connect. You can have > a great quality route with high ACD - but if the ASR is only > 10% then it's pointless as 90% of calls will just get bounced. > > The higher the ACD the better because this typically indicates > that the route is good quality (people talk longer). Another > very important aspect to ACD is that high ACD also indicates > less false answers, see below: > > FAS: False Answer Supervision - it's a fancy name to basically > having the route operator rip you off and transmit an answered > signal and start billing you as soon as it starts ringing, many > times even if they don't actually deliver your calls anywhere. > In this case ACD will be very low because calls aren't actually > getting through - they're just billing you as-if they got through. > > That's all I could think of right now.. > > -- > Nitzan Kon, CEO > Future Nine Corporation > http://www.future-nine.com > > > --- On Sun, 11/1/09, Ritesh A <[email protected]> wrote: > > > From: Ritesh A <[email protected]> > > Subject: [asterisk-biz] Quality terms.. > > To: "Commercial and Business-Oriented Asterisk Discussion" < > [email protected]> > > Date: Sunday, November 1, 2009, 5:17 AM > > Folks, > > > > While choosing a carrier, there are certain parameters that > > should be understood. Does anyone (e.g. a supplier) have any > > data on what those terms are and what they mean? > > Its a business relevant information and hence the posting > > here. Hoping to get some answers. > > > > > > > > Thanks a in advance. > > -- > > Ritesh > > PS: I am interested in explanation for terms such as ASR, > > ACD etc and what they actually mean? A pointer to the > > webpage explaining the details would suffice as well. > > > > > > > > > > > > > > -----Inline Attachment Follows----- > > > > _______________________________________________ > > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > > > asterisk-biz mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz >
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