Folks,
I've been a Linux systems professional since 1993. I've been a
telecommunications professional since 1980; a veteran of Western Union
and MCI. I've worked with just about every major Linux distribution and
many non Linux *IX platforms. I have made very specific engineering
decisions for my systems as a result of my experience. In all those
years one refrain I've heard from as a dull drum beat from developers is
that "if you pay me, you can complain/ask for extras".
Well, I find myself in the position of both being able and willing to
pay for support... Only to find that the developers now want to only
support if they can re-engineer my systems. I even had one vendor
collect money for three months before telling he was unsure if or when
he would be able to support me, but if I was willing to pay extra for
development, it might accelerate what I needed. Needless to say, I
declined the extortion and got my money back.
I'm not asking for asterisk or billing on windows. I'm not willing to
put in windows... Nor am I willing to put in Debian or Ubuntu. I place
all three in the same class... the toy of the day. I won't debate this
but I will discuss it off list if you're so inclined.
I have a working Asterisk system. it IS generating revenue. I need to
be able for my non-technical staff to be able to operate and provision
it. I have installed a2billing and approached it's commercial entity
for training only to have my request avoided. I mention them by name
only because this venue gave them such a high recommendation only to
disappoint me again.
So, now I ask... Is there any vendor that is willing and competent to
provide support for a fee without trying to re-engineer my system? Do
notice, I said for a fee. Not free. I am pursuing this line of inquiry
as well as others. BTW, no, I will not be putting in freeswitch, SER or
other similar solutions at this time. I have a very specific task that
needs accomplished and am willing to pay a reasonable amount to get there.
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