Keeping the ILEC schedule, then? -- This message was painstakingly thumbed out on my mobile, so apologies for brevity and errors.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Atlanta, GA 30030 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/, http://www.alexbalashov.com On Mar 11, 2012, at 8:33 PM, Yaro Donchenko <[email protected]> wrote: > David, > > This process is not simply remove customer from switch… it involves multiple > steps that takes time, such as, closing account with in a billing, archiving > CDR’s, removing trunk group from SBC’s etc… > > > > -- > > Yaro Donchenko > VP of Business Development > OVETEL - "stability, scalability and sustainability of the call" > Direct: +1 (845) 475-9347 > > Mobile: +1 (917) 267-9276 > > Organize a meeting with me: http://tungle.me/yaro > > Follow us on Twitter for the latest price updates: http://twitter.com/ovetel > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of David Knell > Sent: Sunday, March 11, 2012 7:48 PM > To: 'Commercial and Business-Oriented Asterisk Discussion' > Subject: Re: [asterisk-biz] Ovetel > > > > So, Yaro, can you explain: > > - why it takes up to 30 business days to remove a customer from your switch? > > - why, in January, you said "Closing of account will take about 10 days to > complete whole process." > > > > --Dave > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of Yaro Donchenko > Sent: 11 March 2012 22:40 > To: Commercial and Business-Oriented Asterisk Discussion > Subject: Re: [asterisk-biz] Ovetel > > > > David, > > As I have informed you via Email on March 2nd 2012, in order to process your > refund we must terminate your trunk group, it can take up to 30 business days > to process termination of your trunk group. > > > > More over your where using only Economy routing group is our most aggressive > products. This service offering for situations in which low cost is key. It > is a price-optimized, least-cost routing offer with decent quality since it > always uses the cheapest routes available. In other words if ULC is failing > in Economy trunk group there is no overflow routes, so that’s why we > recommend to use our Standard routing group as it has up to 8 overflows in > routing and 12hrs SLA. > > > > -- > > Yaro Donchenko > VP of Business Development > OVETEL - "stability, scalability and sustainability of the call" > Direct: +1 (845) 475-9347 > > Mobile: +1 (917) 267-9276 > > Organize a meeting with me: http://tungle.me/yaro > > Follow us on Twitter for the latest price updates: http://twitter.com/ovetel > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of David Knell > Sent: Thursday, March 08, 2012 8:19 PM > To: [email protected] > Subject: [asterisk-biz] Ovetel > > > > Hi - > > > > Anyone else having trouble with Jaroslav (Yaro) Donchenko and Ovetel? > Following various > > postings of theirs on here, I tested and then prepaid for a specific route > which lasted for > > a short period; I was then repeatedly promised capacity which either didn't > materialise or, > > if it did, again lasted for a matter of hours. > > > > So I'm after a refund of my credit with them, and have been (on and off) > since the start > > of the year. Yaro doesn't want to make this easy - it was a 10 day process > in January, and > > I'm told that it's a 30 day process now. Clearly this is nonsense for what > appears to be a > > two-person firm; Ovetel isn't (in spite of what their website says) Tata. > > > > --Dave > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz
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