Loway just released a new version of its famous QueueMetrics call-center suite for Asterisk.
Version 15.10 is guided by usability and layout improvements that make the call-center management process easier and richer. This new version supports Asterisk 13.6 and introduces the concepts of tags, features and skills, as optional ways to categorize ACD traffic. A "tag" is a specific attribute that splits calls in a queue into mutually-exclusive subgroups. Tags are meant as a general mechanism to replace existing "sub-queues" that keep a clean distinction between the reason why a call was queued and the queue that was used to process it. A "feature" is a secondary outcome - for example, an agent does not just mark a call as being a sale, but they keep track of business-relevant attributes you want to monitor. Did the caller accept to be signed up to a mailing list? Now such business goals can be tracked and analyzed. A "skill" is a specific attribute of a call that requires a special ability to be present at a required grade in the answering agent. Those powerful features make QueueMetrics able to analyze calls at a finer level. QueueMetrics 15.10 includes: - Saving reports on the home page - Support for tracking skill-based routing - New reports and real-time monitoring options - Input of feature codes within the Icon agent page - New configuration and security-key editors - WombatDialer integration for scheduled recalls on the Agent's page - Improved WebRTC softphone - Updated layouts Discover what's new in details: http://manuals.loway.ch/QM_WhatsNew-chunked/ch12.html QueueMetrics is available as an on-premise or fully hosted solution. You can get a free evaluation key fromhttp://queuemetrics.com/try-free.jsp Thanks l. -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
