Loway announces the new version of QueueMetrics, its renowned monitoring and reporting suite.
Version 19.04 introduces a series of new features that make it easier to use and run it "your way": * New wallboard features * Spy, Whisper and Barge functionalities * Improved reporting: Lost calls, Short calls and Variable filters * Better WebRTC soft-phone support and experimental support for Freeswitch * A brand new reporting engine under the hood * About 90 bug fixes The wallboard monitoring system is now greatly improved and expanded in order to reach feature parity with the Real-Time page. Now you have three "spy" options in order to listen to ongoing calls for spy, whisper (talk to the agent only) or full barge-in into the call. These features are controlled by security keys, so you can easily assign them only to relevant personnel. QueueMetrics 19.04 uses an updated version of the soft-phone in order to improve compatibility with the most recent versions of Asterisk; this will offer a smoother experience and is usable in a professional environment with the major modern desktop browsers. The new release includes a new reporting engine that is more efficient than the previous one, it can work on complex query filters and is able to pull data from different data sources at once. For more information about QueueMetrics 19.04 visit the release notes page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch16.html QueueMetrics 19.04 supports Asterisk 13, 14, 15 and 16, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud hosted service or On-Premise software package. For a QueueMetrics trial visit http://www.queuemetrics.com -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
