Since we seem to be moving the power of the phone system further out into the hands of the users, it does make sense that a Web GUI would allow them to control their own telephony configurations.
How to you plan to deal with the various stupid things users are going to do? Like a user call forwards their extension to some other extension, but that other extension is already forwarded to the user's extension (ie call forwarding loop)
Every time we've tried to deploy a self-provisioning system we ended up with upset customers because THEY blew up their own extension, which just caused the admin to work harder.
Jeremy
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