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I’m looking to be able to Auto-Logout an agent from a
queue after the agent has missed X number of calls. The purpose of this is to handle and issue of agents
forgetting to logout. Were does Asterisk keep the information regarding agent
utilization for its own call routing purposes? Would it be possible to perform an external cleanup type
check from another app, or would this function have to be written into the queuing
logic? Thanks, Ben |
