> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Olle E Johansson > Sent: Thursday, January 05, 2006 1:43 PM > To: Asterisk Developers Mailing List > Subject: [Asterisk-Dev] Agents, members - who's taking the > call in the queue? > > Corydon and I have been discussing terminology in the bug tracker. > > Up until recently, we've been teaching this in the trainings: > > * A queue (started by app queue() ) consists of MEMBERS > * A member can be either a device (tech/name) or an agent > > Normally, when people talk about a sales queue, it's "agents" > answering. > A queue consists of agents. > > There's a new function that breaks the terminology and use > the word "agent" as "all members of a queue". This is no > good, for documentation or for teaching. We need to be strict. > > I can agree that "agents" are a better word for "everyone > that answers a queue" but how do we then separate agents from > "someone with an account that logs in to the agent channel"? > > Either way, we need to clean up. Either rename the function > and stick with the old style or rename chan_agent and > agents.conf and update the docs and teaching material. > >
I have remember seeing your notes in Mantis (5451) I Understand the question now. If we were to rename members - > queueagents. It would be MUCH simpler than changing the name of the Agent channel. I do not think that the Agent channel should be changed in any way, It is what it is an Agent! I am sure it can be used for other items but it is 'almost' always used by a PERSON to answer a CALL. > What do you think? > > /O > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Dev mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-dev > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Dev mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-dev
