Just something I know which may restrict what can be done. Avaya have many patents for call distribution. This includes call distribution to agents who have spent the least amount of time on the phone and taken the lowest number of calls. On 25 Apr 2014 15:00, "Nguyen Hoang Son" <[email protected]> wrote:
> Hi all, > I'm using Queue function of Asterisk to arrange calls which is coming to > my agents. I want to customize the way asterisk arrange coming call, in > other word, is it possible to create a new option instead of using the > existing: RINGALL, ROUNDROBIN,... . For example: The incoming call should > come to the argent who has the most waiting time (idle time). I find out > that the algorithm of each option of Queue is defined in "app_queue.c" in > the source code but I don't know how to change, how to add the waiting time > as a new option to sort by. > > This question is quite related to the development of asterisk, so please > help if you have any idea or experience on that. Thank you very much. > > --------------------------- > > *NGUYỄN HOÀNG SƠN* > > M-Commerce Center > > VASC Software and Media Company - VNPT > > Addr: No.97 Nguyen Chi Thanh Street, Dong Da District, Hanoi, Vietnam > > Cell phone: +84 912998101 > > Skype: hoangsonk49 > > E-mail: [email protected] > > > > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-dev mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-dev >
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