> On 07 Dec 2015, at 16:53, Mark Michelson <mmichel...@digium.com> wrote: > > On 12/04/2015 01:00 PM, Stian Hvatum wrote: >> Hi, >> I have a problem with an accompanying solution that I wish to share, but I >> am not sure if it is valuable enough or correct enough to be suggested as a >> patch to Asterisk. >> >> When SIP-phones are members of a queue, they tend to accumulate "missed >> calls" unless the C-flag is applied. When the C-flag is applied there is no >> missed calls at all, since all hangups are marked as "answered elsewhere". I >> have created and attached a patch which makes the C-flag "answer elsewhere" >> all hangups that are caused by app_queue canceling the dial or the call is >> really answered elsewhere, but sets normal cause when caller actually hangs >> up before the call is answered. >> >> I know the patch alters the behavior of the C-flag, and altering behavior of >> existing flags is probably a bad thing. I can try to create a new flag for >> this "missed call on caller hangup"-behavior if that is of any value. Also, >> I don't have much experience with the Asterisk source code, so if I break >> something by setting normal cause here I would be very happy if anyone would >> give me a hint about it. The only problem I have seen so far is that if the >> caller hangs up during an announcement or between app_queue's dial outs, the >> call is not marked as missed (as the previous call was "answered elsewhere" >> and no new calls went out to the phones). >> >> The code is running a few places without causing any trouble as far as I can >> tell. I wrote this after a customer had a few thousand missed calls on his >> queue-connected phone... >> >> Best regards and thanks for a great project! >> Stian Hvatum > > In my opinion, if the c-flag is set and the caller hangs up, you are correct > that the "answered elsewhere" status should not be applied. I also think the > "answered elsewhere" status should not be applied if a call to a single queue > member times out before the member answers the call. The c-flag behavior > should only be applied when multiple queue members' phones are ringing at the > same time, and Asterisk has to cancel the outgoing call to certain members > due to the call being answered by someone else. > > I think the change you are suggesting would be welcome.
Mark, That was not the idea when I wrote it. (If I remember correctly). The case was that the phone should NEVER show any queue calls as missed, regardless of why. This behaviour is still useful - to separate personal calls that require callback from calls that doesn’t require call back (i.e. calls from the queue). I like the idea with a new option. /O -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-dev mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-dev
