Randy,
I haven't seen a phone that has a "night service button". Our old
Norstar system had a function to put the system into night service.
On systems that I have moved to asterisk I've replaced this feature
two different ways. I haven't done this on the appliance before
(never used the GUI before), but I believe there is a IVR setup menu
on the GUI that will allow you to put this in.
1)
Use a GoToIfTime application in the dial plan. This will check the
time of day, if the current time falls into that range, it will go to
the specified extension. This will send all calls to the operator
context if the time is 7:30 - 4 on Mon - Fri. Else go to the
nightmessage context.
[my-incoming-pri]
; Main Number 555-1212
; Check the time of day. If it is between 7:30 and 4 on a weekday
; then go to the us-mainnumber context, else go to the backdoor.
exten => s,1,Answer()
exten => s,2,GoToIfTime(7:30-16:00|mon-fri|*|*?operator,s,1)
exten => s,3,GoTo(nightmessage,s,1)
[operator]
exten => s,1,Dial(SIP/6000)
[nightmessage]
exten => s,1,Answer()
exten => s,2,Playback(if-emergency-dial-911-message)
2)
The other way is to have a extension that your phones can forward
to. Somewhere in the context that your phones register to have
something like:
exten => 1000,1,GoTo(nightmessage,s,1)
So when the call comes in to the phone it will forward the call to
the nightmessage context. This method also seems to work best if you
have multiple phones answering the same line (either through a queue
or dial).
Forrest Beck
[EMAIL PROTECTED]
www.shift8.biz
On Sep 26, 2007, at 9:01 AM, QUICK, RANDY wrote:
Hey guys,
Quick question. How hard would it be to setup the appliance with some
type of features access code setup in the GUI so that a user could put
the system into some type of night mode or after hours mode by dialing
it?
For example - I admin telecom for 20+ clinics all on Mitel switches
and
I have the office managers phones so that they can hit a speed dial to
turn the incoming call trunks off which forwards them to a greeting
only
voice menu that announces that the clinic is closed, "if this is an
emergency please hang-up and dial 911", and what the normal business
hours are. They do this when they leave for lunch, end of business
day,
or for a holiday weekend. When they return they simply hit the key
again and it un-forwards the trunks and they go to the "open" voice
menu.
The secondary route could be setup in the "incoming calls" tab.
Route -
From provider -
to extension -
after-hours extension -
The speed dial could be input into the "options" tab.
I would look into paying someone for development but, this needs to be
an "out of the box", Digium supported feature for ease of
deployment and
updating.
Please let me know what you think.
Thanks,
Randy Quick
Texoma Medical Center
[EMAIL PROTECTED]
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