Frank DiGennaro wrote: >> We use it heavily in our production environment in a perl daemon >> controlling phones displays, pause statuses, logging etc... >> > Can you give us some more detailed examples? I'm always interested in > new ideas and new features.
Our agents use pause-codes from their phones, e.g. *50, to pause their queue memberships and set status to "Queue Reading", which will be logged by the manager-daemon for later statistics. The manager-daemon provides an overview of logged in agents and all queues, a bit like asternics op-panel but in ajax and specific for our needs. (The panel is provided with AnyEvent::HTTPD) We use Snom 300, and the manager sets lamps for indication of logged in(on)/paused(blinking)/not logged in(off). It also sets the top row of the display to agent-id when logged in, and the bottom row to pause-reason if paused. The top row also indicates how many callers are on the queues the agent is on. ...so the manager starts up and gets current status of all queues and agents, and then updates that continually based on the events. /Fredrik
