Here is an updated patch.
Changes:
A) Tells the caller their position in the queue:
1) When they enter the queue
2) When their position changes
You just need to record the "You are caller #" to YouArePos.gsmB) Plays an announcement to the caller every XX seconds
example) All customer service reps are busy, please hold or press * to leave a message
You just need to record this message to QueueAnnouncement.gsm
Future Plans: Kick out of queue after pre determined time
http://pbx.usedontmiss.com/queue_patch
Please let me know if I screwed anything up...
Thank you
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