i had asked mark to take a peek at my 'last_used' mod for app_queue, that does evens out next calls to the agents. (just to see if i broke anything important)
it does work tho <G> John Congdon wrote: > > There was one option I tried to add, and failed at :( > > While a call is in the queue, every XXX seconds play a message. > All agents are still helping other callers, please continue to hold, > or press *1 to leave a message. > > Also, tell the person their position in the queue. You are currently > caller #XXX. > > On Tuesday, July 1, 2003, at 10:11 AM, Jim Friedeck wrote: > > > To all who need more queue functionality, > > We are contracting Digium to enhance the queue app for our call > > center needs. Please read the following email conversation and give > > your ideas. Unless a glaring omission is found in my specification we > > will have them start tomorrow (Wednesday). I may not have thought of > > something important. It will be released to all Asterisk users by > > Digium. Thanks for your time. > > > > Jim Friedeck, CIO > > Carhill Enterprises > > > > ------------------------------ > > > > Hi Jim, > > > > Martin has review the specification you have sent and it is in line > > with > > what we originally quoted. We can get started on the modification > > right > > away. Lead time for the project is 1-2 weeks. > > > > Best Regards, > > > > Greg Vance > > Digium > > 256-428-6262 > > 256-971-6890 (fax) > > [EMAIL PROTECTED] > > > > > > ----- Original Message ----- From: "Jim Friedeck" <[EMAIL PROTECTED]> > > To: "Greg Vance" <[EMAIL PROTECTED]> > > Sent: Thursday, June 26, 2003 4:19 PM > > Subject: Re: > > > > > > > >>> Greg, > >>> Just to be clear. > >>> > >>> Agent picks up phone and dials extension to 'login app': > >>> > >>> exten => 750,1,QueueLogin(<QueueName>) > >>> > >>> or dials extension for 'logout app': > >>> > >>> exten => 751,1,QueueLogout(<QueueName>). > >>> > >>> Caller ID capture could be used for agent phone number, possibly > >>> confirming number to agent. > >>> > >>> By the way, someone just posted a patch to Mark to allow dynamic > >>> joining and leaving of queues. The apps are called AddQueueMember and > >>> RemoveQueueMember by Paulo Manheimer. This functionality might be > >>> useful > >>> for our needs and would eliminate static queue member lists. > >>> > >>> Both actions should be recorded in CDR. > >>> > >>> If agent recieves call while logged in and call goes unanswered > >>> for > >>> a specified amount of times (specified per queue) agent is logged out > >>> and event is recorded in CDR. Notification through astman interface > >>> would be desireable as well for management purposes. > >>> > >>> When agent picks up phone and is not on a local interface, a > >>> per-queue option to ask for confirmation by pressing a DTMF digit. > >>> This > >>> tells queue that call will be handled by this agent. If not > >>> confirmed, a > >>> per-queue option to log agent out or skip and place agent at bottom > >>> of > >>> queue. (Not really necessary but I could see it being useful for > >>> agents > >>> working from home with kids.) > >>> > >>> Calls would be routed to the agent who took a call successfully > >>> longest ago. This would be the fairest way to distribute them to the > >>> busiest people. People on a call unrelated to that queue would > >>> maintain > >>> their position in the queue order unless they logged out. A busy > >>> agent > >>> could be making outbound calls and it would be unfair to penalize > >>> them > >>> for being unavailable due to outbound activity. Perhaps a per-queue > >>> choice for this. > >>> > >>> A per-queue specified delay after hanging up that would allow > >>> agent > >>> to get ready for the next incoming call. This might be deactivated by > >>> agent dialing 'ready app' or some other convenient way. > >>> > >>> That's about all I can think of for now. Please let me know what > >>> your thoughts are. Thanks! > >>> > >>> Jim Friedeck, CIO > >>> Carhill Enterprises > >>> > >>> > >>> Greg Vance wrote: > >>> > >> > >>>> >Hi Jim, > >>>> > > >>>> >Per your discussions with Mark Spencer we are quoting the > >>>> following for > >>> > > your > > > >>>> >development: > >>>> > > >>>> >1) Agents log into phone number > >>>> >2) Auto Log out > >>>> >3) Confirm answer > >>>> >4) Round-Robin > >>>> >5) Wrap up time > >>>> > > >>>> >Total development charge is $XXXX. Payment of 50% up front and > >>>> 50% upon > >>>> >completion and approval of the project. > >>>> > > >>>> >Please give me a call if you have any questions. > >>>> > > >>>> > > >>>> >Greg Vance > >>>> >Digium > >>>> >256-428-6262 > >>>> >256-971-6890 (fax) > >>>> >[EMAIL PROTECTED] > >>>> > > >>>> > > >>>> > > >>>> > > >>>> > > >>>> > > >>> > >>> > >>> > >> > > > > _______________________________________________ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
