I am trying to do a "factory reset" of an ATA186 using the widely-available instructions (basically dialing "FACTRESET#" on the keypad while at the menu prompt).

I have done this a number of times before with success, but on this unit the lady spells out "P A S S W D" when I finish up the entry.

Does anyone know what to do next? Hitting the star key (which is the documented next thing) doesn't do a thing. . .

Thanks.

B.

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