What about a wiki? I personally don't like forums because I prefer the content pushed onto me and then let Mozilla do its magic with sorting and stuff. When I do have a problem however I first do a google unless there is a wiki present. Nine times out of ten, when users can post their own answers and help evolve documentation online it helps everybody, keeps everything organized and is usually much more up to date. BTW that also means that the main developers don't have to worry about keeping documentation up to date :-) That alone should be worth it hahaha.

Just my .02
Chris

Steve Meyers wrote:
On Sun, 2003-08-10 at 21:31, Steven Critchfield wrote:
  
On Sun, 2003-08-10 at 21:25, Andy Hester wrote:
    
Perhaps there is another way to cut down on increased traffic...

Specifically, I would go back to the suggestion of a collaborative website
for documentation.  Collecting info and organizing into Howto's would reduce
the number of times people ask the same questions.  Also, the documentation
could grow as quickly as the project.  Unfortunately, I don't have a place
to host it currently.  Ideally, the list would just be for issues that
aren't already addressed.  Any one else interested in this?
      
While it still needs to be done, the majority of those type questions
will still happen as the newest users still don't use google until told
to do so.
    

I don't buy that.  I think that people are much more likely to check out
documentation linked to directly on the site than they are to utilize
Dr. Google's resources.  Even if you google, the results can be
confusing.  Also, some people aren't quite sure what question they need
to ask, and some entry-level documentation would help that.

Steve
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"In Italy for thirty years under the Borgias they had warfare, terror, 
murder, bloodshed -- they produced Michelangelo, Leonardo da Vinci and the 
Renaissance.  In Switzerland they had brotherly love, five hundred years of 
democracy and peace and what did that produce?  The cuckoo clock."  -Orson 
Welles, script of _The Third Man_ (1949).


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