I think we are starting to see what type of logic people are wanting in fewestcalls and leastrecent strategy.
bkw On Sun, 10 Aug 2003, Richard Lyman wrote: > i disagree, instead of thinking 'fallback' how about 'order' the agents > (by effecting the 'metric') so you 'target' the agent you want first > then if fail they go right to the next one in the 'ordered' list. > > Brian West wrote: > > >leastrecent suffers the same fait as fewestcalls onlying ringing the > >leastrecent agent over and over endlessly. It should have a fallback > >option. > > > >roundrobin with leastrecent first > >roundrobin with fewestcalls first > > > >I would like to see a roundrobin with leastbusy first option. > >(just because you have taken less call or leastrecent doesn't mean you > >haven't been a busy agent!) > > > >I'm sure better autologoff logic as per my first email would be a great > >idea also. > > > >bkw > > > >On Sun, 10 Aug 2003, Richard Lyman wrote: > > > > > > > >>well if you ask me, the leastrecent part would work if you reversed the > >>logic on the metric. > >> > >>my other last_used mod would do a time_t on that agent the last time it > >>was 'tried' (ast_request'd) then (i was using arrays) qsort so that (new > >>agents) '0' would be on top, and the agent that got the most recent > >>attempt would be on the bottom '1057174447' (below is an example) > >> > >> -- sorted agent array: 317 last_used: 0 > >> -- sorted agent array: 318 last_used: 0 > >> -- sorted agent array: 319 last_used: 0 > >> -- sorted agent array: 300 last_used: 1057174447 > >> > >>that way, (for leastrecent anyway), you are always working with a full stack of > >>agents. > >> > >> > >> > >>Brian West wrote: > >> > >> > >> > >>>First of all I would like to thank Mark for getting roundrobin to go > >>>roundrobin. Good job. > >>> > >>>Now we have some options here for leastrecent and fewestcalls strategy. It > >>>needs some work on the logic and Mark recommend that I ask the list and > >>>get some input before he makes any changes to it. > >>> > >>>fewestcalls from what I have seen would always ring the agent with the > >>>fewestcalls first then go into roundrobin if that agent didn't answer. > >>> > >>>Next new caller would ring fewestcalls agent first then start roundrobin. > >>> > >>>What do you think should happen in fewestcalls? Right now it just rings > >>>the agent with the fewestcalls over and over with current app_queue logic. > >>> > >>>leastrecent from what I have been looking at will ring the agent that has > >>>least recently take a call first then if they don't answer go into > >>>roundrobin. Then the next new call coming from queue would first go to > >>>the leastrecent first then try every agent in roundrobin till answered > >>>then starting over again. New caller from queue hits leastrecent agent > >>>first. > >>> > >>>Same thing happens in leastrecent strategy. The leastrecent agent will > >>>ring over and over with current app_queue logic. > >>> > >>>Now some of you might recommend autologoff options. But that also might > >>>need some work. I don't want to log off an agent for not answering the > >>>phone only once. So here is how I would like to see autologoff work. > >>> > >>>Example: > >>>queue timeout = 20 > >>>agent autologoff = 60 > >>> > >>>The agent would have to not answer their phone 3 times in a row to get > >>>logged off. As it stands now they did not answer just once and get logged > >>>off. Thus allow for an employee to use the excuse for not working when > >>>they should be logged in and taking calls. > >>> > >>>Unless i'm wrong here. > >>> > >>>Please post your input on these options and how you would like them to see > >>>them function function. > >>> > >>>Thanks, > >>>Brian > >>>CWIS Internet Services > >>> > >>> > >>>_______________________________________________ > >>>Asterisk-Users mailing list > >>>[EMAIL PROTECTED] > >>>http://lists.digium.com/mailman/listinfo/asterisk-users > >>> > >>> > >>> > >>> > >>> > >>_______________________________________________ > >>Asterisk-Users mailing list > >>[EMAIL PROTECTED] > >>http://lists.digium.com/mailman/listinfo/asterisk-users > >> > >> > >> > >_______________________________________________ > >Asterisk-Users mailing list > >[EMAIL PROTECTED] > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
