[Asterisk-Users] Ring while on phone

[Jim Friedeck]

Our CSR people need to be informed when a call is ringing in when they 
are on the phone. Is there a mechanism for informing an off-hook target 
channel of an incoming call? We have a guy who should get first shot at 
all incoming calls on our local lines and our customer service line. If 
he is on the phone, he should get beeped and then be able to place the 
current call on hold to answer the other calls, possibly 'parking' them 
for other people, transferring them, or answering their questions 
quickly. If these calls are not answered in a small amount of time they 
should go to the next CSR in line. Is this scenario possible? I'm not 
currently a 'phone guy' so I apologize for any incorrect terminology.

Thanks

Jim Friedeck

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