>I'm in almost the same situation as you. However, I'm mostly worried that >the customer service desk here will start to complain that they can't tell >how many calls are in the queue any more (our current phone tells us how >many calls are ringing, on hold, etc). yea we ran into that as well, we used the manager interface to write the info out to a Matrix Orbital LCD display devices so the Customer Service reps see that info
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