Jason Kawakami wrote:
What experience can be shared about installing and running the
OrderlyQ application?
I have a bunch of queues set up and want to start adding some
additional apps and this one looked promising but I have very little
java experience and it doesn’t seem to be running properly.
I don't mean to hijack this thread since the OP specifically mentioned
OrderlyQ but -
ICD (Intelligent Call Distributor) looks like it adds some
sophistication to Asterisk ACD functionality and provides a flexible
framework for customization:
http://icd.sourceforge.net/tiki/tiki-index.php
I'd be interested in hearing about ICD - specifically skills-based call
routing, if anyone has done it.
Regards,
--
Jason Becker
Director & CEO
Coalescent Systems Inc.
Enabling Open Source Telephony
403.244.8089
www.coalescentsystems.ca
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