> Hello my name is Axel Pache and i and some kolleges are working on a > callcenter solution. We use ICD to manage skill based routing. But now > we got some problems integrating FOP, for example FOP doesnt > acknowledge the ICD-queues right. I have to use a normal asterisk > queue to get FOP working with it. > > So my question is: > > Is there any way to get FOP working together with ICD in that case?
>If ICD does not use regular queues, it will require custom development >or a clever use of UserEvent in your dialplan. BTW, my rates are >cheap.. :) Regards, ICD has a full blown eventing system we could I guess have a compatablity flag that would fire the same event messages as the regular asterisk q system. This would be a simple task, you just add a new global ICD listener and map the ICD events to the required manager_event calls if you look at the src to app_icd.c you will see that we do invoke manager_event now with icd events so follow this same pattern but raise the same manager_events that q/chan agent does... maybe Nicolas could show us what actual q/agent manager_events FOP looks for In some ways you would be short changing ICD with this solution since ICD event system is much richer than std q/agent if Nick is interested it might be a richer solution to add support of the ICD events direct ...:) _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
