> Rich Adamson a écrit : > > >Would like to deploy * in a small help desk environment (five to ten > >people) using call queues and some sort of CTI interface to pop Remedy > >screen data in front of the help desk person receiving the call. Data > >to be popped would be based on CallerID. > > > >Anyone doing something similar? > > > >Anyone interfacing to an external Remedy system? > > > >Any reference sites that I could read/learn more of the requirements > >and/or 10,000 foot implementation? > > > >Rich > > > > > > > > > >_______________________________________________ > >Asterisk-Users mailing list > >[EMAIL PROTECTED] > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > I deployed a small call center using Gnophone as the screen data, > together with dial + URL. Basically when the operator answers someone > from the queue, an URL is pushed and displayed in Gnophone; this is > quite simple as it is only web technology. The limitation is that no > data is displayed until the called is transfered.
I would really like to have more info about this! Is it possible? BTW Gnophone uses IAX. Does anybody knows if there is a good IAX softphone for Windows? Ben _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
