Re: [Asterisk-Users] Asterisk and ACD system

[Leo Ann Boon]

Either use a proper CTI interface to the ACD, most will have but cost 
$$$. Or you can try the CDR/SMDR or RTSI. CDR/SMDR is always used for 
billing, RTSI is used for callcenter wallboards. For your purpose RTSI 
may be the better bet if you don't have CTI.

Paul Crick wrote:

Do you mean that you're going to take trunks in to Asterisk, then feed
extensions out which are connected to trunk ports on a traditional PBX/ACD
system?
If that's the case, there may be some info in CDRs but generally it wouldn't
be until after the call was complete, not at the point that the agent
answers the call.
Help any?

_______________________________________________
Asterisk-Users mailing list
[EMAIL PROTECTED]
http://lists.digium.com/mailman/listinfo/asterisk-users
 

_______________________________________________
Asterisk-Users mailing list
[EMAIL PROTECTED]
http://lists.digium.com/mailman/listinfo/asterisk-users