It's all about the testing before rollout.
The problem with the run of the mill IT guy (especially ones involved
in web sites) they tend to think that testing something means you try
a few calls and if it works it's all fine.
Testing isn;t beating into them in the same way it is in the telecom
guys.
There are often unforeseen implications of changing the smallest
little knob on the system. Unless you are willing to really think
about how to make the box fail and try the permutations and
combinations the end user is always going to be unhappy.
At the end of the day for some incremental income you don;t want to
take an otherwise happy customer and turn him into a nightmare in the
search to add a little VOIP.
-bill
On 15-Jul-05, at 8:15 AM, /dev/null wrote:
The fact that Asterisk is "soft" and you're trying to sell to
an IT Company..
Just to clarify, we make up the IT company and we'd be selling it
to our
customers that may or may not be IT based. The company does run
VoIP but
does not use Asterisk (using VoIP to add additional local lines in
different
area codes).
What I'm trying to accomplish is a convo/thread of why IT
consultancies
should take on Asterisk in their normal support (or a value-add
service).
When I look at VoIP, I see nothing different between setting up and
configuring perl scripts for AGI/* Manager interfaces (system admin
scripting) to plugging the BRI into a Digium card from the old T1
router.
Granted there are some differences in command configurations and
might have
to label a wire or two "Voice" instead of "Data" but nothing earth
shattering.
As for sales, it would be just adding new listings under
"Telephones" in the
yellow pages and adding a few words to brochures/web pages.
-Don
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