Thanks a million, good reading there. I also found this: http://www.diagnosticstrategies.com/traffic_modeling.htm
----- Original Message ----- From: "Steven Kalcevich" <[EMAIL PROTECTED]> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <[email protected]> Sent: Sunday, July 17, 2005 7:25 PM Subject: Re: [Asterisk-Users] OT Number of Agents for Tech Support Call Center > HI there > > Try this > > http://www.erlang.com/calculator/erlc/ > > http://www.erlang.com/calculator/erlb/ > > > > > Steve Totaro wrote: > > > This is off topic but also seems like the best place to get an > > educated answer. I am looking for an estimated ratio of users to > > agents. The call center will handle all calls for the enterprise and > > hand off tickets to tier two and three if they cannot be resolved by > > the intial call. Supporting Windows systems, logins, MS apps, > > printers... etc, nothing special. > > > > Does anyone know the magic ratio off hand? > > > > Thanks, > > Steve > > > >------------------------------------------------------------------------ > > > >_______________________________________________ > >Asterisk-Users mailing list > >[email protected] > >http://lists.digium.com/mailman/listinfo/asterisk-users > >To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
