Joseph wrote:
On Fri, 2005-07-22 at 16:53 +0000, Johann wrote:
Tim,
There isn't such a feature in 1.0.x. I don't know of any work being
down toward such a feature in the CVS either. You could try placing a
bounty on the feature to get it added or add it yourself if you are a
programmer.
--johann
Tim Karl wrote:
Hello,
I'm wondering if there is any "tried and true" way of creating an
agent initiated "wrap up time". Any ideas?
Thank You,
Timothy Karl
On the other hand:
You can set the AGENTWRAPUPTIME variable before the call.
Not sure how it works, but you might could do a number to dial that
would up that the wrapup time variable.
If you could set that after the call that could work.
Thanks, I'll take your recommendations into consideration. Based off of
Joseph's reply, I found a way to create a 'make busy' that can be kept
track of using the manager api listening to all events. Here are the
rules I used...
exten => *43, 1, Answer
exten => *43, 2, SetVar(AgentWrapUpTimeStart=${CALLERIDNUM}-${EPOCH})
exten => *43, 3, Echo
exten => *43, 4, SetVar(AgentWrapUpTimeEnd=${CALLERIDNUM}-${EPOCH})
exten => *43, 5, Hangup
While an agent is in queue, they enter Echo which works as 'make busy'
setting a start time and end time using the ${epoch} variable (which is
the number of secs from Jan, 1, 1970). Also, the ${calleridnum} will
serve to track the agent who goes into the echo. While in echo, no calls
can come to the agent. Echo seemed to be the only app I could find that
could serve this purpose. Do not disturb flag did not work for the agent
in queue.... calls still came through when the flag was set. One thing I
did notice is that unique id's are based off of the ${epoch} variable.
If anyone has any suggestions, please let me know. Thanks again for your
help and ideas.
--Tim
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