I'm assuming you are using Agent based queues... If so, in your dialplan
what happens after your Dial with the timeout? Is this timeout greater
than the queue timeout? If so I've seen this behavior on my system. My
solution, always make the queue timeout less than the dial timeout.
Paul
Jorge Alayon wrote:
Hello,
I am implementing a small call center with 1 to 4 agents.
For some reason I don't understand, if an agent is busy, and it is his/her turn in the
queue round, asterisk gives an "all destinations are busy" message and hangs up
the call. Agents are SIP lines registered with an audiocodes MP108FXS which registers
each line independently. Ringing strategy is RoundRobin (most of this configured using
AMPortal, but checked that is consistent with documentation on queues on the wiki).
Supposedly, the roundrobin strategy is used on available agents, not busy ones,
am I correct ? Where can the failure be ?
The best way I was able to replicate the problem is using only two agents, one
received a call that stayed on for several minutes, the second received another
call that waqs a short one, and the third call did not reach the second agent
as it wanted to reach the first agent (per roundrobin) and failed. I was
expectin it to ring again on the second agent.
Regards,
Jorge A.
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