Hi: In our existing call center, we defined agents in different tasks, some of them are assigned as primary for a given task, for other tasks as overflow, which we want agents to work with some projects flexibly. Does Asterisk queuing can handle this kind of routing mechanism?
Thanks, Tielin Xu _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
