Kevin P. Fleming wrote:
Kristian Kielhofner wrote:
Not having looked at the code (like I could make much sense out of
it anyways), how hard would it be to add something like
strategy=ringallfree, where only members of the queue not already on a
call from that queue will receive incoming calls?
We have been suggesting that people implement this sort of thing by
using Local channels and the dialplan, rather than trying to force more
complicated logic into app_queue.
By using the dialplan, you can use any method you wish to decide that
the agent is 'busy'... look in a database, run an AGI, etc.
Hi,
this is a viable option, I have actually defined persistent agents in
older asterisk versions with that strategy. It does seem to have
considerable effects on the logging of the calls though, so if queue
analysis is important you may get more workload than you bargained for.
Florian
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