On the Snom phones you can use a SIP MESSAGE to overwrite the idle screen text with a given text message. Maybe that is helpfull for your scenario.
Regards Nils Ohlmeier On Friday 26 August 2005 01:09, Franklin Webb wrote: > I talked to Digium about this and they are saying the best thing may be to > get the information from the manager API and display it on a PC if I cannot > find a way to get the data into the phone. I plan to keep looking into > this, I'll share whatever solution I end up with. Thanks for your > suggestion I'll be putting some research into that also, it sounds like it > might be the more promising way to actually get it on the phone. > ----- Original Message ----- > From: "BJ Weschke" <[EMAIL PROTECTED]> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > <[email protected]> > Sent: Thursday, August 25, 2005 10:08 AM > Subject: Re: [Asterisk-Users] updating display of a hardphone based on > agentslogging in > > > I've been thinking about how one would accomplish the same thing. > I've got a CTI enabled GUI that tells the agent that they're logged in > with the call centers that I've deployed thus far, but it's not quite > the same as the agent just being able to look at the phone as well and > know that they're logged in or not. > > You've got the Snom 320's, so maybe the most straight forward thing > to do would be to use the Hint application with them to light a status > LED when an agent is logged in and have it go dark when the agent is > logged out. Are you using AgentCallBack? I wonder if Hint could be > used to status the agent channel itself. Hmmmmmmm. Will have to check > this out a little bit more. :-) > > On 8/25/05, Franklin Webb <[EMAIL PROTECTED]> wrote: > > Greetings all, > > We are settng up a fair sized call center on Asterisk, but we are > > having > > > some issues with our agents not knowing if they have logged in and logged > > out. Prior to beginning our migration to VoIP the agents logged into our > > nortel phones and confirmation was displayed on the phone. > > > > My question is has anyone out there done anything from Asterisk that > > can > > > change the display on a VoIP hardphone? We are currently using the Snom > > 320 > > > and the Aastra 9133i. Thus far the only ideas we've had have involved > > trying to figure out if you can send back something from the caller ID to > > change it on the phone, or maybe I could get away with using SMS to send > > a message and that might be enough for the agents. > > > > Any thoughts or suggestions are much appreciated. > > > > Thanks, > > Frank Webb > > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- snom technology AG Gradestr. 46 D-12347 Berlin Nils Ohlmeier mailto:[EMAIL PROTECTED] http://www.snom.com _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
