Good day all I need some help with queues please. I know how to do a rounrobin in the queues.conf but I dont think its going to work in this situation Got got a IVR setup and option 3 is sales The sales people are 101,102,103,104 and the switchboard is 100 The trick comes is The 1st call for extension 3 goes to 101,but if 101 does not answer in 20 it goes to the switchboard,100 Then the second call of the day goes to 102,if not answer in 20s it goes to the switchboard,100 and so on and then just starts over again. Do I uses queues for this and then how?If I put it in a queues.conf and a roundroben,wont it then just try 101,and if not answer then 102 and if no answer 103...and so on? This is my queses.conf
[general] [default] [example_queue] music = default strategy = roundrobin context = queue-out ; Here we go when the caller presses a single digit, while in the queue timeout = 20 wrapuptime=10 announce-frequency = 30 announce-holdtime = yes joinempty = yes member => SIP/101 member => SIP/102 member => SIP/103 member => SIP/104 and my extensions.conf exten => 3,1,Playback(some_announce) exten => 3,2,Queue(example_queue|tT|||20) exten => 3,3,Dial(SIP/100) h aph raph h Æ -- Thanks Altus Snyman Stormcorp Network Solutions +27 11 8071141 exten 301 _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
