Hi,
QueueMetrics version 0.9.5 rc 2, out today, does the trick and allows
agent pause monitoring (together with the rest of the stuff).
See http://queuemetrics.loway.it
Thanks
l.
In data Wed, 14 Sep 2005 07:28:51 +0200, Callum McGillivray
<[EMAIL PROTECTED]> ha scritto:
Hey Kevin,
That's pretty much what I was looking for - now the killer question...
is there a way for me to monitor the total amount of "paused" time for
each agent ?
Essentially, I want to give agents the ability to wrap up calls
according to their needs, but I also want a team leader to police it and
make sure they are not using inordinate amounts of time.
Cheers,
Callum
Kevin P. Fleming wrote:
Alexander Lopez wrote:
Agents logging out is the prefered method of saying "I can't be
bothered
right now"
CVS HEAD also supports pause/unpause for agents, which allows them to
be unavailable without the queue losing its statistics.
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