Hello Matt,
very interesting setup! are you using asteriak queues for inbound or not
at all?
Bye
l.
In data Thu, 22 Sep 2005 06:25:44 +0200, Matt Florell <[EMAIL PROTECTED]>
ha scritto:
We wrote VICIDIAL(part of the GPL astGUIclient suite
http://astguiclient.sf.net) for our call center operations. Yes it does
use
a central queue and does not use Asterisk queues or agents. The system is
based on a MySQL database and meetme rooms for the agents that use a
web-client app for lead information and call control.
We mostly do outbound and the volume is split across several servers, and
for inbound we do have forwarding to other servers if the defined
capacity
is exceeded a certain point.
As for our distributed recording approach, it's easy with meetme rooms to
record a call on one server from another server, you just drop a call
into
the meetme room that is a monitor exten on another server over IAX2,
TDMoE
or a crossover Zap T1 connection.
As for phone calls at one time: for inbound we almost never exceed 50
agents
on a single server with no more than 72 incoming lines live at once. Our
average is actually much less than that. For outbound we usually have
about
15-40 agents per server with upto 96 lines dialing out concurrently. At
our
main office location we've had over 100 agents on at one time across 6
Asterisk servers handling over 350 calls at once with a total of more
than
550 live channels on our Asterisk servers(includes recording, client and
trunk channels).
--
Assum est, versa et manduca.
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