Hi, I am using AsteriskJava and I have some problems, I will appreciate
any help...
My system has the following architecture (in the server side):
- An app server (connected to the asterisk console)
- An AGI Server (developed with AsteriskJava)
- An AGI Script (executed by the above AGI Server)
In the client side (Agents answering call center calls):
- A softphone
- A client program (used to search and register call details)
Here is the thing:
- From AGI Server I detect that a call is coming from PSTN and launch
the AGI Script
- From AGI Script I put the call in the queue and I loose the control of
the call (here is my first confusion)
- The agent answer the call (using his/her softphone) and I get the
event from the Asterisk Console with my App Server.
Now, I need to play something (TTS, wav, etc) to the caller based on the
client application wich is connected to my App Server. What I want you
to know is that the information to be played to the caller comes from an
external source.
So, my two big questions/confusions are:
- How can I get the entire control of the call depending on the status
of the call, for example, if the call is in the queue and I need to play
or do something with it, where and how I have the control? until now,
when I put the call in the queue I loss the control until the caller or
the agent hangs the call.
- Once the call is answered by the Agent, how can I unlink the two
channels (releasing the agent) to let the caller hear the text that the
agent sent.
Thanks in advance,
Sebas
--
Sebastian Silva
G R U P O G A U S S
Depto. Sistemas
Av. Libertador 6250 4 piso
Tl.: 4 706-2222 (int. 121)
[EMAIL PROTECTED]
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