Thanks for your response. AFAIK I can redirect, bridge, drop and answer
a call but I can't find the way to do, for example:
- Get the call back from the queue, play a message and put it again in
the queue.
and
- Get a linked call (caller to Agent), unlink it (releasing the agent)
and play something to the caller.
thanks in advance
Sebas
Alexander Lopez wrote:
You may loose 'control' of the call but you can always 'get it back'
Use the UnigueID of the call to track it throught Asterisk. You can
palce a monitor event to redirect, bridge, drop, answer or antything
else.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Sebastian Silva
Sent: Monday, September 26, 2005 6:33 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] AsteriskJava - Queue
Hi, I am using AsteriskJava and I have some problems, I will
appreciate any help...
My system has the following architecture (in the server side):
- An app server (connected to the asterisk console)
- An AGI Server (developed with AsteriskJava)
- An AGI Script (executed by the above AGI Server)
In the client side (Agents answering call center calls):
- A softphone
- A client program (used to search and register call details)
Here is the thing:
- From AGI Server I detect that a call is coming from PSTN
and launch the AGI Script
- From AGI Script I put the call in the queue and I loose the
control of the call (here is my first confusion)
- The agent answer the call (using his/her softphone) and I
get the event from the Asterisk Console with my App Server.
Now, I need to play something (TTS, wav, etc) to the caller
based on the client application wich is connected to my App
Server. What I want you to know is that the information to be
played to the caller comes from an external source.
So, my two big questions/confusions are:
- How can I get the entire control of the call depending on
the status of the call, for example, if the call is in the
queue and I need to play or do something with it, where and
how I have the control? until now, when I put the call in the
queue I loss the control until the caller or the agent hangs the call.
- Once the call is answered by the Agent, how can I unlink
the two channels (releasing the agent) to let the caller hear
the text that the agent sent.
Thanks in advance,
Sebas
--
Sebastian Silva
G R U P O G A U S S
Depto. Sistemas
Av. Libertador 6250 4 piso
Tl.: 4 706-2222 (int. 121)
[EMAIL PROTECTED]
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--
Sebastian Silva
G R U P O G A U S S
Depto. Sistemas
Av. Libertador 6250 4 piso
Tl.: 4 706-2222 (int. 121)
[EMAIL PROTECTED]
_______________________________________________
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[email protected]
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To UNSUBSCRIBE or update options visit:
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