Matt Gibson wrote:
Matthew T. O'Connor wrote:
I'm not sure I know about 3, where can I read more about the
Polycom's "known issues". Are you talking about the problems with
type=friend?
Thanks for you help.
Matt
Hey Matt,
This is what I was referring to from the wiki:
http://voip-info.org/tiki-index.php?page=Polycom%20SoundPoint%20IP%20500
look for "phone randomly freezes up"
although, I'm not sure that's your issue anymore.
Nope not my issue, just to solve the mystery for everyone. I did fix
the problem. Jonathan nailed it on the head when he mentioned the loose
headset cable. A few of my phone didn't have the headset cable plugged
all the way (till they clicked), but were in enough to work until they
slid out just a little. The two things that threw me off track were 1)
the person could hear but not talk, I would tend to think that if you
headset works one way, it should work the other way too, apparently not;
and 2) The headset diagnositc passed, so I guess the cable was back "in"
while I did the test.
Anyway, I failed to pass the "is it plugged in" question :-)
Thanks for you help.
Matthew
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