rather than using the blind and attended transfer functions built into the phones, try asterisk's features.conf -- we use ** for attended and ## for blind. (always use blind for meetme conferences.)

as for the difference between attended and blind, here's blind:

Person A calls Person B and asks for Person C. Person B does a blind transfer to Person C's extension. This disconnects Person B from the conversation and puts Person A on hold. Person C's phone rings, and when he picks it up, Person A will be there.

here's attended:

Person A calls Person B and asks for Person C. Person B does an attended transfer to Person C's extension. This disconnects Person B from the conversation and puts Person A on hold. Person C's phone rings, and when he picks it up, Person B will be there. Person B introduces Person A and/or otherwise prepares Person C for the conversation. If Person C does not want to talk to Person A, Person C hangs up, and Person B is reconnected to Person A. If, however, Person C _does_ want to talk to Person A, Person _B_ hangs up. Persons A and C are now connected.

Moj

jennyw wrote:
Hi,

I'm using [EMAIL PROTECTED] and am having trouble using the conference bridge that comes built in. We're using Polycom phones.

When we transfer the first person into the conference room (e.g. 8101) , they get into the room fine. When we try to transfer a second person into the conference room, they get dropped as soon as we finish the transfer. This is using Polycom SoundPoint 301 phones. Now when we use a Polycom SoundPoint 501 phone, we have an option to do a blind transfer when we transfer someone (appears the first time you hit the transfer button). When we do this, people stay transferred and everything works great. However ... we only have one 501 and the rest are 301s. So my questions are:

* What's the difference between a blind transfer and a regular transfer?

* Is it possible to do a blind transfer from a Polycom SoundPoint 301?

* Is there another way to get this to work?

Thanks!

Jen

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Mojo <[EMAIL PROTECTED]>
Office Manger, Horan & Company, LLC
(907) 747-6666 x112
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