| What about ICD (http://www.voip-info.org/wiki-ICD)? I haven't actually used it but from reading the docs, they have approached the Agent/Queue issues from a totally different angle. Maybe it overcomes what * may have a bottlenecks. Anyone know the status of this project?
- Waldo On Oct 5, 2005, at 11:21 AM, Matt Roth wrote: List users,
Please review this exchange between myself and Matt Florell. I am looking for ANY data concerning Asterisk servers running standard Agents and Queues. Hardware configurations, software configurations, Asterisk configurations (especially the number of agents and queues), and descriptions of identified bottlenecks would be ideal.
For perspective, we have scaled a singler Asterisk server (4 x 3.16 GHz Xeon processors, 4 GB RAM) to 256 simultaneous calls with digital recording at 70% idle and to 512 simultaneous calls with digital recording at 20% idle. I would like to know what to expect when we add agent channels to handle these calls directed to them via queues in a standard inbound call center environment.
I would GREATLY appreciate any user experiences or knowledge you can share.
============================================================
Matt,
Thank you so much for all of your help. I hope I can reciprocate in the future.
|
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