Oops, I forgot to include an important line below:
Randy Vinas wrote:
I'm still having trouble accessing voicemail with the SPA-2002's,
here's what happens:
SPA-2002
-- Executing VoiceMailMain("SIP/7777-0255", "7777") in new stack
-- Playing 'vm-login' (language 'en')
-- Playing 'vm-password' (language 'en')
-- Incorrect password '7777' for user '7777' (context = <any>)
-- Playing 'vm-incorrect-mailbox' (language 'en')
Oct 6 14:30:28 WARNING[30210]: app_voicemail.c:4507
vm_authenticate:
Couldn't read username
But here's what happens (sucessfully) on the SPA-2000's (setup almost
exactly the same way):
SPA-2000
-- Executing VoiceMailMain("SIP/5555-2e14", "5555") in new stack
-- Playing 'vm-password' (language 'en')
-- Channel 0/1, span 1 got hangup request
-- Hungup 'Zap/1-1'
-- Playing 'vm-youhave' (language 'en')
-- Playing 'vm-no' (language 'en')
-- Playing 'vm-messages' (language 'en')
-- Playing 'vm-opts' (language 'en')
What do you think is our problem?
Randy
Paul Hewlett wrote:
On Wednesday 05 October 2005 19:52, Rich Adamson wrote:
Hello. Has anyone run into problems accessing voicemail with the Sipura
SPA-2002's?
Our SPA-2000's work fine (registers fine, able to make and receive calls
properly & also able to access voicemail). We've configured the 2002's
exactly the same way. However, with the SPA-2002 we're unable to access
the voicemail system (though it does register fine and is able to make
and receive calls properly). Here's Asterisk's log file as we try to
access the voicemail with the SPA-2002:
Oct 4 12:36:09 WARNING[6636] app_voicemail.c: No entry in voicemail
config file for '7777'
Oct 4 12:36:43 WARNING[6636] app_voicemail.c: No entry in voicemail
config file for '7777'
Oct 4 12:43:45 WARNING[7130] app_voicemail.c: Couldn't read username
Oct 4 12:45:35 WARNING[7287] app_voicemail.c: Couldn't read username
Oct 4 12:47:57 WARNING[7490] app_voicemail.c: Couldn't read username
Oct 4 12:54:18 WARNING[7931] app_voicemail.c: Couldn't read username
Oct 4 13:03:42 WARNING[8608] app_voicemail.c: Unable to read password
Oct 4 13:10:27 WARNING[9113] app_voicemail.c: Couldn't read username
Can anyone help us?
I had a similar problem with sipura and swissvoice phones whereby the phone
does not accept DTMF after the initial dial to the voicemail extension. The
above messages are generated when * does not recognise your input when asked
for the mailbox/password.
Look for a DTMF setting in the sipura webpage setup - it defaults to 'auto'
but maybe u should try experimenting with 'inband' - this also goes
hand-in-hand with the dtmfmode setting for each extension in sip.conf
Paul
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