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We have 4 employees and we’re running Cisco 7970
phones. Each phone has a unique SCCP line configured (in the autologin
area of the sccp.conf file) for each employee. We have hints set up in
the extension.conf file like the following: exten => 101,hint,SCCP/101 exten => 102,hint,SCCP/102 exten => 103,hint,SCCP/103 exten => 104,hint,SCCP/104 We have speeddial= lines set up for all other employees to
assign the other employees to softkeys. All employee lines show up on all
phones. This works fine. If employee A is on the phone, all
other employees see his line as being in use. My problem is when we add an auto attendant to the mix.
We want to add a new line to the phone called “Tech Support” and
have that line ring if someone dials extension 400. We have lines
SCCP/401-404 (configured in the sccp.conf file on the autologin= line as well) set
up to display as the “Tech Support” line on each phone. We
have the following in extensions.conf: exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20) exten => 400,2,Voicemail([EMAIL PROTECTED]) exten => 400,3,Hangup exten => 400,102,Voicemail([EMAIL PROTECTED]) exten => 400,103,Hangup When someone calls extension 400, the “Tech Support”
line rings on all phones. Great. Our problem: We want whoever answers the tech support line to show their
personal line as being in use. We have tried adding the following (in addition to the other
hints), but it doesn’t work: exten => 401,hint,SCCP/101 exten => 402,hint,SCCP/102 exten => 403,hint,SCCP/103 exten => 404,hint,SCCP/104 Theoretically, when a user picks up the “Tech Support”
line, it should use extension 401, 402, 403, or 404 and therefore show busy
next to the users primary extension (101, 102, 103 or 104). I don’t know if this is an issue with Asterisk (i.e.
only allowing one hint per extension) or with the chan_sccp driver. Has anyone found a way to make this work? Jordan Bean Webcore Technologies, Inc. toll 800.584.9950 voice 512.320.7071 fax 512.320.7072 |
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