Thanks, That will fix my problem... And agent skills, is that possible too??
Thanks again Pedro Nunes -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lorenzo Emilitri Sent: quinta-feira, 13 de Outubro de 2005 8:17 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD/queues question Hello Pedro, you should do this using agent priority groups; this way first all low priority agents are filled, then another group is used up. Thanks l. On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes <[EMAIL PROTECTED]> wrote: > Hi there, > > > Does anyone know how to setup an overflow queue? When a call rings on > the queue A, if all agents were busy, the call goes to the queue B. > > If all agents in queue B were busy, then the call stays on both queues > until somebody answers it. > > > I think this is a basic ACD feature available on most PBX that support > ACD functionality. > > Does anybody knows how to do it with asterisk?? > > > > Thanks in advance > > > > Pedro Nunes > > -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
